Since June 2017, the hiring activities in the Philippines web grew by 6%. And guess what? The greatest contributor or the key driving force behind the booming economy of the country is the business outsourcing industry. Definitely, there is no stopping now that the BPO industry is already known as the top employment provider since the month of June. With its flourishing demand, are you and your company ready to take the challenge of hiring more agents as a BPO owner? As stated above, the country’s BPO industry is now at its highest peak and recognized by international businesses as a superb provider of outsourcing solutions and exceptional workers. As your company strives to provide outstanding customer experience, you can answer the great demand by applying the same level of experience with your agent recruitment process. This will help you to hire the perfect candidate for the job. Source: http://metalentsawards.com/ In addition, you should take note that consumers today are smarter than before. They have higher expectations when it comes to product quality and service delivery. Hence, “you” as a BPO owner must hire agents with exceptional service and communication skills, critical thinking and language skills to ensure that you can deliver an outstanding customer experience at all times. Although training and coaching newly hired agents can help improve the necessary skills, recruiting agents who already possess these skills can provide great results in a niche of time.
In order for you to hire exceptional and talented agents, below are ideas that can boost your recruitment process. Utilized Presence of Technology Technology is your friend in the recruitment. In order to attract a large number of candidates, you can apply virtual interviewing that is an online cloud based application that can record candidate responses in a series of job relevant questions. Come Up with a Real Job Posting Certain job postings include a long list of requirements job seekers have to meet. But, most of the time, these necessities are not relevant for the job. To gain more applicants, you have to redo your job posting. Firstly, you have to lessen the requirements and secondly, you have to make sure that your job posting is not filled with prerequisites with regards to the candidate’s achievements. Pop-Up the Right Questions To hire the ideal candidate, you should develop your interviewing protocol to showcase the candidate’s attributes. Successful agents have excellent communication, language, and critical thinking skills that you can only figure that out if you ask the right questions. With the huge employment demand that you have to fill in within your company, attracting and selecting skilled agents are critical for your BPO company to succeed. Applying a distinct recruitment process can ensure that you’ll be hiring the right employees from the very start.
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October 2017
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