Source: www.blog.tydy.co If you are working in a successful business process outsourcing business as part of the recruitment, you are probably aware that recruiting is a continuous process and is not a onetime procedure. Recruitment does not stop from the new hire’s first day, weeks or months as long as the company needs more manpower the recruitment team’s work is never over. Struggle of BPO Recruitment With thousands of Filipino’s seeking for a job today, I can’t imagine the stress BPO recruitments are going through right now. It is not a secret that the outsourcing Philippines has the largest number of applicants and it’s up to the recruitment to filter the great volume in order to find the perfect candidate. It could be hard if the BPO recruitment sticks to the traditional process but with the latest strategic process in motion, outsourcing companies can better deal with a possible turnover of one employee to another without creating a huge impact on the business operation. Aside from that, the promising trends being followed by most BPO company’s these days such as effective onboarding which is said to be a comprehensive approach is way beyond a simple work orientation. Onboarding’s Important Role A survey shows that 69% of employees stay in a company for more than 3 years if they are provided with a great onboarding. Onboarding is the process of welcoming a new hire into a company and it ideally starts before the starting date of the employee. This statistic shows emphasize that onboarding plays a major role in maintaining a positive relationship between newly hired employees and company management. As onboarding ensures that the newly hired employees are starting their job on the right foot. But, the successful recruitment process does not only depend on the process but on how the company welcomes their newly hired employees. If you want your newly hired employees to feel the warm welcome, you should consider doing the following: Introduce newly hired employee to the team and a tour will do To ensure that your newly hired employees are properly addressed, you should introduce them to the whole team and to the entire company. By doing this, new employees will feel the warm welcome from the team members. You can do this in many ways. You can do it personally, through email, company chat or on events where everyone in the company is present. Thoroughly explain their job, responsibility and how their role can affect the company After the warm welcome, you should involve the newest hires in every single company objectives and missions. By stating that they are the company’s asset, newly hires will think of ways on how they can contribute to the company’s success in the long run. Arrange a team gathering Although you are working in a BPO company it does not mean that you cannot have some fun. By involving the new employees on in and out of the office activities you are actually letting them know how their colleagues enjoy at work. As part of the recruitment team with an important role, it is a must for the team to ensure that the new hires first day of work is flawless and you can only do that by making them feel comfortable with a warm welcome. If you want to learn more about BPO recruitment strategies, checkout http://www.coefficientsco.com today!
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Source: www.effortlesshr.com In an outsourcing company, every department is expected to perform their assigned role for the company to succeed and develop. But amongst all the departments, HR is believed to handle the greater stress for they are most in tune with the employee engagement and well-being. To simplify, while managers are busy working out ways to optimize their business, HR department is the one in-charge in creating policies that will be followed by company’s workforce. As the HR Department handles all employee concerns, one issue seems to fabricate every company and not only BPO’s. This might seem a common issue, but employee engagement has been an undying issue on most organizations including the outsourcing companies. According to research, the average level of engagement of managers to their employees remains low which is not a good sign. Keeping the employees happy, satisfied, and engaged is important in keeping the client’s content which is not an easy task to do for a flourishing company with numerous competitors. Although the rising issue is between managers and employees, company managers can control or end the issue by bringing out the big guns in the form of their dedicated HR team. The HR department can make some changes to the employee engagement policies in order to help managers address the subject. Supporting the Business Although the HR department handles everything about company workforce does not mean that they cannot help the manager in other ways. Once the HR and manager help each other, they can act as a great support for the business. This is the kind of synergy other businesses are still missing. From a recent survey, only a few percent of employees can understand how their company can help them charter their career growth. Although these percent can still increase in time, it can only happen if the manager and HR work together in creating a companywide career management framework. As a result, employees who are engaged and are aware of what their company for their personal growth is found to be more loyal and productive. Strengthening company connections HR and Managers can be compared to shoes, one cannot move without the other they always work as a pair. Especially when it comes to company’s manpower, managers can seek help from the HR department with regards to the staffing requirements and redesigning schedules. Overall, these two branches of the company working together can resolve more conflicts in the workplace as they come up with better and more effective policies that can benefit both parties. For the latest update on Human Resources in the BPO Industry, drop by www.coefficientsco.com Source: www.huffingtonpost.com Lack of sleep and stress, these are only some of the health issues raised by BPO workers here in the Philippines. As the BPO workers represent a huge portion when it comes to the Philippines emerging workforce, DOH insists that it is necessary on their part to address all the health risk outsourcing workers are facing in their line of work. Unlike other companies where employees are working during the day, BPO industry has a different work schedule. As most outsourcing companies Philippines served clients from America and Europe, BPO employees are required to work on night shifts because of their client’s different time-zone. Working during the night is not a simple thing to do. If you are not used to it, it can greatly affect your work-life balance and psychological well-being too. BPO Employees Unhealthy Lifestyle Department of Health Secretary Paulyn Jean Rosell - Ubial accentuate that BPO employees unhealthy lifestyle and high-stress level can lead to serious health conditions such as respiratory tract infection, gastrointestinal disease, diabetes and mental health disease. To address this alarming health issues within the BPO Philippines, DOH partnered with Johnson and Johnson established the BPO Healthcare Program. Launched last October 6, the program aims to supply quality health care information to every hard-working BPO agents. The program will be applied to different strategies and one of those is through the training of health care professional with BPO industries specific health modules. By doing so, health professionals will be able to provide a better diagnosis and will be able to improve BPO workers overall health. Johnson and Johnson headed by Jeffery Go said, “BPO agents are among the hardest working employees. Their work makes a difference in helping the country and, more important, uplifting their families. Our goal is to make sure we start a conversation with every BPO agent and help them live healthier and more vibrant lives.” Implementation of the program The BPO Healthcare Program will be implemented at this year’s last quarter. DOH and J&J will also include other activities to ensure that every BPO worker or agent has direct access to their quality healthcare information. The program will be sustained a throughout 2018 with a vision of reaching every BPO agent in the country. DOH and J&J believe that every BPO employee has the right to accurate and relevant information as they deal with these health challenges connected with their chosen career. For the latest happenings on the BPO industry, always visit www.coefficientsco.com Source: business2community.com Marketing is one of the important parts of any business. You cannot be a successful business man if you don’t have the best marketing strategy. Connections seem to be the key for a good marketing strategy. However, in our fast changing society today, people use the advance technology in order to get connections. Digital marketing, the latest and maybe the most convenient way that is being used by entrepreneurs in order to make a better position of their products in the market. This kind of marketing does change that entrepreneur’s perception in the business world. Digital marketing make your life easy and less worry. In order for you to understand how digital marketing really works, here are some of the positive advantages of choosing digital marketing over our traditional way. In traditional marketing, we usually use magazines, news paper, billboard, radio and television advertisement and billboards advertising. These marketing strategies seem to be outdated now. Here is the list of the digital marketing strong point. 1. Cost Efficient Since digital marketing doesn’t use any printed materials for advertisement, it is proved that lessen expenses could occur. In digital marketing, we are using internet connection to post blogs to promote our product. 2. Faster Exposure We all know that ¾ of the world populations are using social media. Majority of the people are technologically inclined. So, in digital marketing you can be sure that your advertisement will be exposed as fast it could be. By one share million people can see it. Digital marketing take advantage the power of social media in order to promote any kind of products. 3. Limitless Product Promotion In the traditional marketing strategy, we usually see the advertisement in one page of news paper or magazine, in a 30 seconds TV commercial, or in a huge 2 dimensional billboards. Since it is limited they are encountering difficulties in promoting all the aspect of the products. In digital marketing, you can maximize the idea you want in order to promote your product. You can own the whole website so you can put all your products, order process procedures, contact information, and even suggestion box. 4. Non-disturbing People usually watch television for a specific show. People don’t want to watch commercials since from the very first place it is not their objective in watching television. Same with magazine and news paper, people buy it to read news. In digital marketing, using social media, we can easily determine who our target client is. And at some point the clients are the one who are looking for our site to make orders. 5. Works in Different Kind of Business If you are a small business owner, digital marketing will really helps you. Unlike the traditional way of advertisement, digital marketing needs less human force. You don’t have to employ people to do the advertisement for you. 6. Results are on Time Since digital marketing is using online services, you can easily check the orders and answer them on time. You don’t have to wait for couple of days for you to get feedbacks. Digital marketing makes the life of every entrepreneur easy as it can be. You can work even at home at anytime of your convenience. Business Processing Outsourcing (BPO) has been one of the most in demand industry today. It is the partnership between two business ventures in order to make the life of the client easy as it was. BPO companies give their best offer in order to attract clients to have a partnership with them. Thousands of BPO are now operating. However, coefficient as your business partner in simplifying business process execution while ensuring value delivery. We are of serving companies from the online retail, manufacturing, distribution and many more. If you are asking, what coefficient differs from other BPO? Well, we don’t stick on one specialty. Yes! As your business partner we are willing to provide everything for you in a justifiable price. We are committed to bring excellent services in every aspect. Below are the lists of services we are currently doing. Customer Care As your BPO partner we value your costumers as we value you. We can answer customer inquiry response. We can also send emails and chat to help and support the customer. We are expert in dealing and solving problems regarding your products. And we also help you regarding the sales and phone support. Sales and Marketing Are you looking for the best marketing strategy? Well, seat back and relax. Coefficient will provide you the most effective marketing style. Search engine marketing, we can look what is the trend. We can help you promoting your product base on what is new. We can also bring your product in any social media sites. We can make outbound sales. Telemarketing, appointment with the costumer and even email marketing is also part of the services that coefficient is being offer. Content Creation Coefficient also creates blog articles, press releases, and SEO-Optimized Articles. We can make your website content that surely attracts your costumer. Coefficient can also provide all the contents to be posted in any social media materials. Knowledge and Data Related Marketing strategy will not be effective without a high-quality research. Coefficient, as your partner will do that for you. We also do data generation, verification, validation, and scrapping. Graphics and Multimedia With the help of our top creative team, we can provide design only for you. We can make graphic design and conceptualization. We can also make a video presentation that shows the best qualities of your products. We can do animation videos that surely captivate the attention of your client. Order Management Coefficient also wants your orders to be organized. We can help you managing orders, from accepting orders to delivering it. What are you waiting for? Coefficient is ready to have a good partnership with you. We are always open and ready to serve you. Just remember that in coefficient, quality f service is our first priority. We can do all the things for you. Job interviews have been part of businesses for hundreds of years and behavioral interview certainly has a huge part of it. HR professionals and employers have been using this technique to single out the best applicants from the rest. Behavioral interviews basically help HR professionals and employers to determine the type of skills and competencies that each applicant has. Source: cedrsolutions.com “Behavioral Interviewing is Dead” From this, they must analyze if the applicant’s list of skills and competencies matched to their offered positions in the company. This will also help them get a glimpse of how the applicant has performed in the past, and how he/she might perform in their new workplace. However, HR Capitalist shared that one of the speakers in a conference stated that “Behavioral interviewing is dead.” Do you agree with this statement? But to make it more confusing, the speaker has added that if you just look up the term in Google, thousands of page results will reveal things about how behavioral interviewing can be beaten by applicants. But with the help of some logic and reasoning, HR Capitalist has arrived at rationalization. It Still Works! For Coefficients Co. Ltd., experts and so-called “experts” help applicants to get around behavioral interviewing does not have anything to do with inefficiency. As a matter of fact, behavioral interviewing still works great until now. But if it didn’t, perhaps it is just your managers who lack the necessary training. Even interviewing needs certain skills in order for applicants to talk and spill the beans. The HR team needs training first and that is what you should provide them to get the right candidate. By means of training, HR professionals must be given a real training to hone their skills. If they failed, they should be able to learn from it and train harder to fit their skills in the real world. HR Capitalist even said that “If you don't force people to fail in your training, they'll never be effective in their real lives as managers.” To answer this question if behavioral interviewing isn’t dead yet, the answer is yes. This approach is indeed an efficient way to examine applicants better if the interviewer got all the training they need. On the other hand, behavioral interviewing is not the only way how HR professionals, managers, and employers can select the best candidates. Think of more innovative ways on how to select the best candidates with some help of a little research of course. Want to learn more? Drop by at Coefficientsco.com and see why they keep the best clients because of their employees. SEO enthusiasts know the meaning of SEO and how it works. But it’s not the same as being a ninja in the digital marketing world. If you are tired of chasing the long-term success in SEO, then “shortism” is what you need to learn as part of becoming a digital marketing ninja. According to Bandt, the digital marketing ninjas today prefer to do things in a cheaper but smarter way. Instead of considering using their money on brand and Search Engine Optimization as different sale channels, they use one to enhance the others. Is it possible for your team to achieve this kind of “ninja move” as well? Ninjas are well-known for their swift moves and “elite warrior” character, but there’s still a lot to learn about them. Source: media.licdn.com Is It Time for Your Company to Hire a Digital Marketing Ninja? Coming from the original task of ninjas in the Japanese history as the collector of intelligence to strengthen the warlord’s plans, ninjas in the digital marketing world follow the same path. They investigate to collect and generate data in order to create a powerful force. The purpose and excellent skills of ninjas made them valuable allies and weapon against competitors. To create a “force multiplier” for a brand, digital marketing ninjas combine search and brand. Thinking like a digital marketing ninja, the question that your team should ask is not to debate whether you have to splurge money on search and brand but how can your team make the most of your search intel to force multiply the power of your brand. Digital Marketing Moves Unveiled If you think you can be a ninja, ask yourself this question “Is it enough to just know the value of my brand?” If your answer is “No”, why? For digital marketing ninjas, knowing the value or a brand doesn’t put an end to their job. They have to dig deeper and understand the real role of a brand in the SEO-dominated world. Search is considered as the “great indicator” of intelligence in marketing which helped it to dominate the marketing world. However, the competition for an ad space causes the price per click to soar. The Trick Real digital marketing ninjas don’t separate the search from the brand because they combine them. Instead of spending on search for clicks and leaving it as it is, every click should be used and analyzed to target the brand for great results. This refers to a personalized marketing technique which uses the generated data by search to transmit the brand’s message to the right audience at the right timing. In the end, this leads to influencing the decision of the brand’s target customers. So, what do you think about digital marketing ninjas, are they the next SEO masters? Are you interested in hiring them for your team or you prefer to become one of them? There’s much to learn so don’t forget to drop by our website, coefficientsco.com. Aside from being known as one of the most beautiful countries in the world with stunning beaches, historical places, and amazing people, Philippines is certainly making it bigger and bigger in the BPO sector internationally. BPO like Coefficients Co. Ltd. companies have dominated the most successful cities in the country and as far as the employees are concerned, the BPO sector remains as the most sought sector by applicants. This is basically because the outsourcing companies in the Philippines remain fresh and welcoming in the public’s eyes. Whether you are already a degree holder or not, you can have a place in BPO companies as long as you have the skills and knowledge they need. This also means that you can be promoted to high-paying positions in the industry even if you are a graduate of nursing, education, engineering, and other professions. If you have the brain, determination, and skills, then you’re in! Risks in Marawi City Source: outsourcing-center.com However, the Philippines can’t also deny that fact that there are some “security risks” that are currently causing a hiatus to the outsourcing services in the Philippines. Specifically, the ongoing war in Marawi City which led to the declaration of Martial Law in Mindanao has made a big impact in the south’s BPO services. Many of David Leechiu firm’s clients from the BPO sector have decided “not to grow in 2017” due to the risk issues in the country. 2018 Rebound Some BPO companies have stopped their expansions according to a property consultant who cited the office space demand in Mindanao. Because of the security risks in the country, Inquirer.net has reported that there is a big probability that the business outsourcing industry in the Philippines will opt for a “rebound” next year. The 2018 rebound aims to return everything to its normal phase after encountering unlikely security risks in the past few months. It is expected that the sector, especially in Mindanao, will pursue this plan as soon as 2018 arrives regardless of the “peace and order” concerns. Not to mention the applied modifications in tax according to David Leechiu a property veteran. Digging Deeper Other issues that were cited by Leechiu’s firm were the so-called “extra-judicial killings, the Resorts World Manila arson attack, and the recent bird flu cases that were detected in provinces of Nueva Ecija, Pampanga, and other areas in Luzon. But then again, the CEO of Leechiu Property Consultants the hiatus in the BPO industry is only temporary. Thus, David Leechiu said that "I remain confident that the BPO industry will going to expand.” Since other businesses have also experienced the same thing due to these same concern. To learn more about the latest news in the BPO industry, check out coefficientsco.com. Here in the Philippines, business process outsourcing and shared services are two of the largest industries that has a huge demand when it comes outsourcing manpower. As a proof, the majority of BPO companies hold the highest volume in recruitment just to fill in certain positions and they have been utilizing the power of the Internet to catch their potential candidates. As a result, many noticed that small and large BPO companies have been excessively using cost-effective social media platforms like Facebook, Instagram, and LinkedIn. The said websites used by the public has become an effective medium for BPO recruiters in garnering potential candidates that fits certain positions. With the continuous use of these social media platforms, BPO companies have able to enjoy its great benefits. Source: uswa7150.org BPO Benefits on Social Media Financially they do not have to mind about extra expenses for the platforms they are using is “free” and it provides companies with more visibility power on their advertisement since the majority of people these days are hooked in using the Internet. Furthermore, 80% of roles for BPO companies is being sourced using these cost-effective platforms and is likely being used by both recruiter and candidate as a steady communication device for follow-up applications. The Other Platform Aside from the 3 renowned platforms, many BPO Philippines are also using Kalibrr as they set a new standard for their job advertisements. But, the real reason on why most BPO companies used this platform is that they can provide details as transparent as they wanted it to be. Recruiters can also post the range of expected salary for certain positions before they post their advertisement. This is a great way to attract candidates as the majority of our candidates these days prefer to know the amount they will earn as they work for a company for they are very conscious when it comes to their day to day budget and expenses. With this aside, recruiters can also benefit because they’ll be able to build a network of candidates that are very interested in the job position. Hunt for Bilingual Agents As BPO recruiters use the online community for their job offers, it is said that many BPO companies these days has started their hunt for bilingual agents due to its increasing demand. To compensate for the said skill, BPO recruitments are offering a great deal of doubling their current earning if they fit the job description. BPO companies have been publically expressing their needs for bilingual agents so that they’ll be able to cater more clients that have their own language preference. The diversity of the BPO industry Philippines requires the recruitment team to look for candidates that fit certain type of services and as long as this industry is flourishing, their need for manpower will be more and more consistent. If you want to learn more about BPO recruitment, check this website www.coefficientsco.com today! Coefficients have been using the presence of Social Media to their advantage and the result of their online presence is astounding. For the past years, business process outsourcing has to boost Philippines economy to greater heights all thanks to their great manpower. But as time flies, it seems that many of our fellow Filipino BPO agents are facing health problems with connection to their outsourcing work. From the moment business process outsourcing companies’ starts to run their business here in the Philippines, everyone is aware that they are offering a different working condition as they require their employees to work during the night and on shifting schedules. But, due to the incentives and the rewarding lifestyle it offers to our hardworking Filipino workers, no one can seem to resist their great job offer. Adopting to the new schedule and on the weight of their jobs, BPO employees encounter the most stress. Although stress is present in every industry BPO workers are more prone to, anxiety, fear of missing deadlines and reaching boss expectations. Answer to Health Crisis Due to this, our dedicated Filipino workers are becoming subjected to health problems, like it was said by the Managing Director of Patanjali Ayurveda, “People are managing stocks, money, finance but they forget to manage their own life.” As far as we know, outsourcing companies in the Philippines are not alone. Source: simpleyogaathome.com They are spread worldwide meaning many BPO employees are going through the same health problems but, the BPO Philippines must consider practicing what the foreign BPO employers are doing to enrich their worker's health and well-being by encouraging their people to do yoga. International Yoga Day Last 2016, the International Yoga day took place and AYUSH ministry requested the participation of the corporate world to the extent that the government has invited corporate bodies and business chambers to initiate a mandatory 30-minute yoga break. After the event, most companies put up a one-day show for employees to do yoga. But according to Shailendra Pal Singh, founder of “Call Yoga” a renowned provider of corporate yoga service, “Yoga can do wonders when performed consistently not in bits and pieces. There is a need to make it a policy so that an employee working in an IT and BPO company can at least breathe right,” he added. If the outsourcing companies in the Philippines can only adopt this kind of exercise regimen, the percent of BPO workers with health problems will lessen and will likely disappear as workers start to practice a yoga lifestyle which is both beneficial not only to the body and mind but for their spirit. |
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October 2017
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