Typically, BPO employees deal with working late hours to achieve generous compensation packages that brought forth security concerns, and risky sex practices with an indulgent lifestyle. The BPO industry became the best option for both competitive undergraduate and college graduates who find it hard to score jobs under their forte. Most of them stay in the industry due to the generous and attractive compensation packages that made them independent and to offer support to their family coffers. These young, hip, and tech-savvy IT professionals stay in the BPO industry along with some Baby Boomers who learned the rudiments of the Internet late in life. However, there are lots of issues and concerns to contend with when you work in the BPO industry. In fact, the most depressing is the Health Department’s report several years back which claimed that call center agents have a higher risk of HIV-AIDS acquisition due to risky sex practices such as same-sex indulgences. It’s no wonder why the DOH exposed this finding due to the increase of gays in the BPO industry; who make some of the best customer service agents with their conciliatory tone of voice. Source: http://www.imoney.ph/
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Do you say NO TO PIRACY? In the business industry, products and services are not the only targets of piracy. Companies that have smart and talented people as part of their teams are normally poached or raided by recruiters from other companies. HR managers have to deal with replacing talents and tight labor markets due to globalization of businesses, demographic trends and poor practices in leadership developments. Hence, the war for talents intensifies making it harder to keep good people within the firm. No-Poaching Agreements The practice of poaching employees allows recruiters to hire employees in an aggressive manner from their competition company. HR teams target those who have more specialized skills which became notorious in 2010 when two famous US companies such as Google and Apple have agreed to disengage in No-Poaching Agreements. Source: http://www.tribuneindia.com Employers who lost their talents to competitors incurred additional expenses in recruitment, retraining, and sign-on bonuses. One of the most common ways where a company can suppress poaching are by signing in with a Non-Compete Agreement where an employee agrees not to work for competitors within a certain time after their resignation. Another way of ensuring the loyalty of an employee is through compensations tied to performance and future successes. The last is to engage an employee by undergoing sponsored programs and developed annual initiatives that can increase an employee's morale and engagement.
Philippine Competition Act: Signing Off Effectively August 8, 2017, it was marked as the end of the transitory period for Republic Act 10667, otherwise known as Philippine Competition Act (PCA). This law aims to penalize companies that are caught engaging in anticompetitive conduct with criminal liability that is punishable by imprisonment and large fines. This Republic Act also aims to have a competitive marketplace that ensures a free and open competition to help consumers with lower prices of goods and services along with better and innovative products. Price-fixing, bid-rigging, market allocations and cartels are some of its covered practice, but the practice of hiring employees between competing employers is still analyzed if it's covered by this anti-competitive implication. Since poaching employees is one of the major headaches that HR managers deal with in the IT BPO industry, ITBPAP drafted an industry anti-poaching guidelines for a Voluntary Code of Good Practices for IT BPO industry. This code promises not to engage in poaching of talents between and among themselves. It promotes cooperation, exemplifying good recruitment practices, talent development, job enrichment, training, planning, compensation, career path, and employee welfare. No-Poaching Agreement is a Violation? Some may see the No-Poaching Agreement as a violation to section 14(b) of the PCA which prohibits an agreement between competitors to set, limit, or control a market. But, companies are motivated by competition and to acquire the talents, they offer the best terms of employment so it will be unfair to employees if they are hampered by a set of standards. In the US, a jurisdiction treated some of these agreements by declaring wage fixing as illegal. But in the Philippines, PCS is still a new piece of legislation while the anti-trust law of US is already practiced for more than a century. So, learning from the masters will come in handy to promote competition. Technically, all you ever need to make a business are product and services to sell, and a brand name to serve as your business’ face. For some, creating a name that will be the face of their business is a piece of cake. But in reality, choosing a name that your customers would remember and look for is a big decision to make. Your name should not only be a name that you just saw somewhere. Many names of businesses today came from their founders’ name to make sure that their name will be known to the world as their business grow. But creating a name for your business is not enough to make a big impact in the market. You have to make something that will be easier for your target market to recognize and remember in one blink. Source: http://www.insidethegames.biz/ If Adidas has three stripes on their logo, and Nike has a check mark, what’s yours? You see, you are not the only business owner in the world that struggles in choosing a logo. Just imagine creating a piece of a logo that will be part of the history only to discover that someone else has used it.
Your logo should be unique especially now that digital marketing rules over consumers. Forget the old times and don’t overcrowd your logo to make room for texts. It’s time to show your target market something fresh and captivating. Prioritize Visual Presentation Since June 2017, the hiring activities in the Philippines web grew by 6%. And guess what? The greatest contributor or the key driving force behind the booming economy of the country is the business outsourcing industry. Definitely, there is no stopping now that the BPO industry is already known as the top employment provider since the month of June. With its flourishing demand, are you and your company ready to take the challenge of hiring more agents as a BPO owner? As stated above, the country’s BPO industry is now at its highest peak and recognized by international businesses as a superb provider of outsourcing solutions and exceptional workers. As your company strives to provide outstanding customer experience, you can answer the great demand by applying the same level of experience with your agent recruitment process. This will help you to hire the perfect candidate for the job. Source: http://metalentsawards.com/ In addition, you should take note that consumers today are smarter than before. They have higher expectations when it comes to product quality and service delivery. Hence, “you” as a BPO owner must hire agents with exceptional service and communication skills, critical thinking and language skills to ensure that you can deliver an outstanding customer experience at all times. Although training and coaching newly hired agents can help improve the necessary skills, recruiting agents who already possess these skills can provide great results in a niche of time.
In order for you to hire exceptional and talented agents, below are ideas that can boost your recruitment process. Utilized Presence of Technology Technology is your friend in the recruitment. In order to attract a large number of candidates, you can apply virtual interviewing that is an online cloud based application that can record candidate responses in a series of job relevant questions. Come Up with a Real Job Posting Certain job postings include a long list of requirements job seekers have to meet. But, most of the time, these necessities are not relevant for the job. To gain more applicants, you have to redo your job posting. Firstly, you have to lessen the requirements and secondly, you have to make sure that your job posting is not filled with prerequisites with regards to the candidate’s achievements. Pop-Up the Right Questions To hire the ideal candidate, you should develop your interviewing protocol to showcase the candidate’s attributes. Successful agents have excellent communication, language, and critical thinking skills that you can only figure that out if you ask the right questions. With the huge employment demand that you have to fill in within your company, attracting and selecting skilled agents are critical for your BPO company to succeed. Applying a distinct recruitment process can ensure that you’ll be hiring the right employees from the very start. The rampant success of the global outsourcing industry helped the Philippines to reach its current spot on the international business map. And for the past few years, the Southeast Asian nations attracted companies across the world to place their trust and faith on the once unfamiliar business practice known as “outsourcing”. |
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October 2017
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