The BPO industry is one of the best industries that offer the most lucrative jobs. But as the industry offers a better life to each BPO agent, the heads of BPO companies here in the Philippines are aggressively racing a campaign that can improve their agents' health and wellness. In general, most BPO companies that operate in the Philippines are entertaining international clients. This means that most of their employees have to work during the night in order to cater for their clients’ needs. And with the industry's provided pleasure and high-quality jobs, the works and responsibilities of BPO employees have started to pile up which resulted to an unhealthy lifestyle. According to the latest survey from Inquirer.net, two out of three BPO employees continue to live with unhealthy lifestyles placing chain-smoking and heavy drinking as the top vices that are common among more than 600,000 BPO workers. But that’s not all; experts have found out that most BPO employees under the age bracket of 26 to 28 were less than interested in regular exercises and proper diet. Call Center Olympics
Due to these alarming health situations among BPO employees, the Executive Director of CCAP (Call Centers Association of the Philippines) Jojo Uligan decided to address the problem by launching “Call Center Olympics” event which aims to promote the health and well-being of BPO workers. After successfully starting the event again last May, Uligan stated that he would be happier if 80 percent of the employees have participated in the program. But apparently, only about 20 to 30 percent of BPO workers follow healthy diet and exercise routine. Furthermore, Uligan frankly said that smoking, drinking, and too much eating were no longer new in the BPO sector. But if employees will continue with their unhealthy habit, it will definitely affect the way their outsourcing company earns money. Unlike other businesses, BPO companies follow strict performance and productivity metrics that help them to land with valuable accounts. If employees are not fit enough, their productivity level will slowly fluctuate and leave their company with deranged clients and inefficient revenues. Therefore, this would affect CCAP's efforts of improving the country's competitiveness in the outsourcing industry.
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October 2017
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